This is the 9th installment of “Ten Things About Roofing You May Not Know!” which you can download as a free eBook.
Contacting homeowners who have hired a contractor in the past is a good way to determine reliability and professionalism. Ask for a list of references. Do your homework and make those phone calls. You’ll be glad that you did.
Here are some hot topics to discuss with your Florida roofers references:
- Did the contractor explain the job to you in terms you could understand? Did you feel educated about your roof (materials, etc.) during the process?
- Were you happy with the quality of your roof after the job was complete? Were any further repairs or modifications needed?
- Was the contractor friendly and professional when interacting with you? Did you feel comfortable expressing your concerns or questions?
- Did workers arrive on schedule? Was the work completed in a timely manner, according to the estimated timeline? If there were unexpected delays, what caused them?
- Were the Florida roofers clean and polite? Did they clean up after each day’s work?
- Was the contractor’s initial cost estimate close to the final price? If there was a big difference in price, what caused it?
- How did the contractor handle delays, problems or mistakes?
- On a scale of 1 – 10, how satisfied were you with the overall job and experience of working with the contractor? Would you hire them again?
Also, ask your Florida roofers about their handling of customer complaints. What happens when problems arise? Request a referral from a job that involved a complaint.